https://userapps.support.sap.com/sap/support/knowledge/en/2856713
2856713 - Mask the URL of the online shop | SAP Knowledge Base Article
You would like to redirect/mask the URL of your online webshop from e.g.: http://ticketingXX.cld.ondemand.com/shops/XXX to "the new URL of the online shop"
online shopsap knowledgemaskurl