https://userapps.support.sap.com/sap/support/knowledge/en/2898925
2898925 - Cannot open old cases from 2014, 2015, 2016 - SAP for Me | SAP Knowledge Base Article
Old incidents from 2014 will not open Unable to view the contents of old incidents from 2014 Cannot view my 2015 incident in the portal Not possible to view an...