https://community.atlassian.com/forums/Jira-Service-Management/Dublicated-re-created-tasks-when-reporter-comments/qaq-p/2323746
Dublicated (re-created) tasks when reporter commen...
Apr 6, 2023 - Hey, When a task is commented on by a reporter (reporter is a customer, not user) via email, a new task is created instead of being added as a
createdtasksreporter