https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/04/30/introducing-service-operations-agent-in-dynamics-365-contact-center/
Introducing Service Operations Agent in Dynamics 365 Contact Center - Microsoft Dynamics 365 Blog
Apr 30, 2026 - Service Operations Agent is a new AI-powered capability in Dynamics 365 Contact Center that transforms how administrators configure, validate, and orchestrate...
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