https://www.gov.uk/government/publications/exploring-staff-perceptions-of-jobcentre-plus-downturn-measures-rr668
Exploring staff perceptions of Jobcentre Plus downturn measures (RR668) - GOV.UK
Research which explored Jobcentre Plus staff's perceptions of the downturn measures to get an insight into their effectiveness.
jobcentre plusexploringstaffperceptions