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https://www.xurrent.com/product-updates/created-at-and-updated-at-exported-for-person-records Created At and Updated At Exported for Person Records | Xurrent The Created At and Updated At columns have been added to the export files for Person Records. createdupdatedexportedpersonrecords https://www.xurrent.com/product-updates/limit-number-of-selectable-items-in-custom-fields Limit Number of Selectable Items in Custom Fields | Xurrent It is now possible to specify the number of items that users are allowed to select in the suggest fields of UI extensions. When selecting the Multiple values... number ofin customlimitselectableitems https://www.xurrent.com/product-updates/dashboard-on-inbox-welcome-page Dashboard on Inbox Welcome Page | Xurrent It is now possible to add a dashboard at the right side of the inbox, to get an immediate overview of relevant reports for your team or organization. welcome pagedashboardinboxxurrent https://www.xurrent.com/de/help/xurrent-graphql-connector Xurrent GraphQL Connector | Xurrent Help Specialized connector for high-volume record retrieval and targeted CMDB lookups within the Xurrent platform. xurrentgraphqlconnectorhelp https://www.xurrent.com/de/erfolgsgeschichten/razorpay-reduces-incident-management-costs Razorpay | Xurrent Success Story Discover how Razorpay Reduces Incident Management Costs by 60% with Xurrent IMR razorpayxurrentsuccessstory https://www.xurrent.com/product-updates/introducing-the-risk-register Introducing the Risk Register | Xurrent To fully support governance, risk management and compliance (GRC), it is now possible for organizations to maintain their risk register in Xurrent. the riskintroducingregisterxurrent https://www.xurrent.com/success-stories/revo Revo | Xurrent Success Story Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and... revoxurrentsuccessstory https://www.xurrent.com/success-stories/chalo Chalo | Xurrent Success Story India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to... chaloxurrentsuccessstory https://www.xurrent.com/blog/filter-inbox-by-member Filter Inbox by Member | Xurrent The Member filter has been added to the 'My Team's Inbox' view to allow specialists to filter this view on one or more of their team's members. by memberfilterinboxxurrent https://www.xurrent.com/product-updates/even-more-accurate-sla-reporting Even More Accurate SLA Reporting | Xurrent Xurrent's SLA reporting is renowned for its accuracy and now supports an edge case that the service management industry never bothered to solve before. even moresla reportingaccuratexurrent https://www.xurrent.com/help/product-category Product Category | Xurrent Help Learn how to manage product categories in Xurrent to classify products and configuration items, including field management and administrator requirements. product categoryxurrenthelp https://www.xurrent.com/de/whitepapers/on-und-offboarding Mitarbeiter On- und Offboarding automatisieren | Xurrent Die Vorteile von Enterprise Service Management mitarbeiterundoffboardingautomatisierenxurrent https://www.xurrent.com/help/sera-ai Sera AI | Xurrent Help Overview of Sera AI, the intelligence layer embedded across the Xurrent platform. Learn how to enable AI features, configure suggest vs. apply modes, and... seraaixurrenthelp https://www.xurrent.com/blog/partner-announcement-blu-systems-gmbh Partner Announcement: blu Systems GmbH | Xurrent It is with great pleasure that Xurrent announces its partnership with blu Systems GmbH, the latest addition to the Xurrent Partner Network in Germany. partnerannouncementblusystemsgmbh https://www.xurrent.com/product-updates/automatically-remove-items-from-agile-boards Automatically Remove Items from Agile Boards | Xurrent Because completed work should not stay on an agile board indefinitely, it is now possible to define when items should be removed. automaticallyremoveitemsagileboards https://www.xurrent.com/blog/the-on-call-problem-nobody-talks-about The On-Call Problem Nobody Talks About | Xurrent On-call has a problem and this blog talks exactly about that. It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up. on calltalks aboutproblemnobodyxurrent https://www.xurrent.com/blog/aws-reinvent-guide-9831e The ultimate guide to AWS re: Invent 2023 [2024 Updated] | Xurrent Explore our AWS re:Invent updated 2024 guide, covering re:Invent dates, schedule, tickets, and discounts to plan your experience. the ultimate guide toaws https://www.xurrent.com/blog/end-of-support-for-ie9-and-ie10 End of Support for IE9 and IE10 | Xurrent Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a... end of supportxurrent https://www.xurrent.com/product-updates/4me-app-available-for-qa-and-demo Xurrent App Available for QA and Demo | Xurrent Special versions of the Xurrent App are now available for download from Apple's TestFlight and Google Play for connecting to QA or to a Xurrent demo instance. app availablefor qaxurrentdemo https://www.xurrent.com/help/knowledge-article-fields Knowledge Article Fields | Xurrent Help Learn about Knowledge Article fields in Xurrent including Subject, Problem, Status, and other form fields with detailed utilization guidelines for help... knowledge articlefieldsxurrenthelp https://www.xurrent.com/help/sla-coverage-group-fields SLA Coverage Group Fields | Xurrent Help The table below lists the fields of the SLA Coverage Groups form and provides utilization guidelines for each field. Field LabelUtilization Guideline Name. slacoveragegroupfieldsxurrent https://www.xurrent.com/help/automation-rule-example6 Automation Rule Example 6 | Xurrent Help Learn how to escalate approval tasks to managers using Xurrent automation rules with after-delay triggers and expressions for workflow management. automationruleexamplexurrenthelp https://www.xurrent.com/privacy-and-terms Privacy & Terms Information | Xurrent Information regarding use of the Xurrent service, it’s trademarks and associated brand content. privacy termsinformationxurrent https://www.xurrent.com/incident-management-response/status-page IMR Status Pages - Incident Communication | Xurrent | Xurrent Create public or private status pages, send multi-channel updates, and automate incident communication with Xurrent IMR’s customizable Status Pages. status pagesincident communicationimrxurrent https://www.xurrent.com/blog/organization-name-in-send-email-template Organization Name in Send Email Template | Xurrent The request_requested_for_organization_name email template field has now been made available for the 'send email from request' email template. organization namesend emailtemplatexurrent https://xurrent.status.page/incidents Xurrent status page Xurrent service status page xurrentstatus https://www.xurrent.com/product-updates/xurrent-imr-mcp-server-claude-integration Your Incidents Are in Xurrent IMR. Now They're in Claude Too. | Xurrent Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a plain-English conversation without leaving your chat... are inincidentsxurrent https://www.xurrent.com/event/xurrent-spark Xurrent Spark 2026 You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep... xurrentspark https://www.xurrent.com/blog/separate-columns-in-export-files-for-custom-fields Separate Columns in Export Files for Custom Fields | Xurrent When exporting items from a view, a separate column is dynamically added for each custom field that is included in the export file. custom fieldsseparatecolumnsexportfiles https://status.xurrent.com/incidents?componentId=777205 Xurrent status page Xurrent service status page xurrentstatus https://www.xurrent.com/product-updates/current-and-upcoming-sla-targets Current and Upcoming SLA Targets | Xurrent Two new SLA reports have been added. They show the number of affected SLAs of the support organization that still have an SLA target. current and upcomingslatargetsxurrent https://www.xurrent.com/blogs-categories/performance Performance | Xurrent Blog Discover proven strategies to optimize service delivery, boost team productivity, and measure performance across your organization with Xurrent's expert... performancexurrentblog https://developer.xurrent.com/graphql/object/serviceoffering/ ServiceOffering | Xurrent GraphQL documentation Xurrent GraphQL documentation xurrentgraphqldocumentation https://www.xurrent.com/solutions/enterprise-service-management Enterprise Service Management | Xurrent Xurrent ESM transforms service delivery across IT, HR, finance, and more. Standardize workflows across the business and boost efficiency with an AI-driven... enterprise service managementxurrent https://www.xurrent.com/product-updates/analyze-search-phrases-by-filtering Analyze Search Phrases by Filtering | Xurrent Several filters have been made available to make it easier to analyze the searches that people performed when they were looking for help. analyzesearchphrasesfilteringxurrent https://developer.xurrent.com/v1/scrum_workspaces/ Scrum Workspaces | Xurrent API Xurrent API for Developers scrumworkspacesxurrentapi https://www.xurrent.com/de/erfolgsgeschichten/vx-company Managed Services der VX Company | Xurrent Success Story VX Company Managed Services hat die Managed Services und den MSP-Betrieb optimiert, indem wichtige Probleme bei der Servicebereitstellung behoben wurden. VX... managed servicesdervxcompanyxurrent https://www.xurrent.com/product-updates/virus-scanning-of-attachments Virus Scanning of Attachments | Xurrent From now on, all files that are attached to a Xurrent record are subjected to a virus scan after they have been uploaded. virus scanningattachmentsxurrent https://www.xurrent.com/blog/alternate-names-for-software-cis Alternate Names for Software CIs | Xurrent A new field for alternate names of software versions has been added to the configuration item form, facilitating using a discovery tool. for softwarealternatenamescisxurrent https://www.xurrent.com/blog/supplier-field-set-automatically-in-invoices Supplier Field Set Automatically in Invoices | Xurrent Depending on which record type a financial manager selects to link an invoice with, the Supplier field can now be determined automatically. supplierfieldsetautomaticallyinvoices https://www.xurrent.com/blog/account-sync-custom-views Account Sync: Custom Views | Xurrent Custom views can now be synchronized between different environments using the Xurrent Account Sync feature. custom viewsaccountsyncxurrent https://www.xurrent.com/blog/how-does-incident-management-work How does incident management work? | Xurrent Discover the essential steps of incident management to enhance team's MTTR. Learn all the steps to understand how does incident management work. how doesincident managementworkxurrent https://www.xurrent.com/de/help/closure-code-fields Closure Code Fields | Xurrent Help Custom Closure Codes allow administrators to define standardized reasons for completing requests in Xurrent, improving reporting, filtering, and request... closurecodefieldsxurrenthelp https://www.xurrent.com/blog/top-sre-tools-for-sre Top SRE/DevOps Tools of 2026 | Xurrent Discover essential tools for Site Reliability Engineers (SREs) to boost system performance and reliability. sre devopstoptoolsxurrent https://www.xurrent.com/help/how-to-promote-export-import-the-solution How To Promote, Export/import the solution | Xurrent Help Learn how to promote, export, and import solutions across environments, including versioning, deployment steps, and post-import configuration requirements. how to promoteexport importthe solutionxurrenthelp https://www.xurrent.com/product-updates/access-of-specialists-to-knowledge-articles-restricted Access of Specialists to Knowledge Articles Restricted | Xurrent Now organizations have more control over who is able to make changes to knowledge articles. knowledge articlesaccessspecialistsrestrictedxurrent https://www.xurrent.com/de/help/ai-automation-builder AI Automation Builder | Xurrent Help Create automation rules using natural language with Sera AI. Describe what you need in plain text and Sera AI generates the trigger, conditions, and actions. ai automationbuilderxurrenthelp