https://www.xurrent.com/product-updates/created-at-and-updated-at-exported-for-person-records
Created At and Updated At Exported for Person Records | Xurrent
The Created At and Updated At columns have been added to the export files for Person Records.
createdupdatedexportedpersonrecords
https://www.xurrent.com/product-updates/limit-number-of-selectable-items-in-custom-fields
Limit Number of Selectable Items in Custom Fields | Xurrent
It is now possible to specify the number of items that users are allowed to select in the suggest fields of UI extensions. When selecting the Multiple values...
number ofin customlimitselectableitems
https://www.xurrent.com/product-updates/dashboard-on-inbox-welcome-page
Dashboard on Inbox Welcome Page | Xurrent
It is now possible to add a dashboard at the right side of the inbox, to get an immediate overview of relevant reports for your team or organization.
welcome pagedashboardinboxxurrent
https://www.xurrent.com/de/help/xurrent-graphql-connector
Xurrent GraphQL Connector | Xurrent Help
Specialized connector for high-volume record retrieval and targeted CMDB lookups within the Xurrent platform.
xurrentgraphqlconnectorhelp
https://www.xurrent.com/de/erfolgsgeschichten/razorpay-reduces-incident-management-costs
Razorpay | Xurrent Success Story
Discover how Razorpay Reduces Incident Management Costs by 60% with Xurrent IMR
razorpayxurrentsuccessstory
https://www.xurrent.com/product-updates/introducing-the-risk-register
Introducing the Risk Register | Xurrent
To fully support governance, risk management and compliance (GRC), it is now possible for organizations to maintain their risk register in Xurrent.
the riskintroducingregisterxurrent
https://www.xurrent.com/success-stories/revo
Revo | Xurrent Success Story
Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and...
revoxurrentsuccessstory
https://www.xurrent.com/success-stories/chalo
Chalo | Xurrent Success Story
India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to...
chaloxurrentsuccessstory
https://www.xurrent.com/blog/filter-inbox-by-member
Filter Inbox by Member | Xurrent
The Member filter has been added to the 'My Team's Inbox' view to allow specialists to filter this view on one or more of their team's members.
by memberfilterinboxxurrent
https://www.xurrent.com/product-updates/even-more-accurate-sla-reporting
Even More Accurate SLA Reporting | Xurrent
Xurrent's SLA reporting is renowned for its accuracy and now supports an edge case that the service management industry never bothered to solve before.
even moresla reportingaccuratexurrent
https://www.xurrent.com/help/product-category
Product Category | Xurrent Help
Learn how to manage product categories in Xurrent to classify products and configuration items, including field management and administrator requirements.
product categoryxurrenthelp
https://www.xurrent.com/de/whitepapers/on-und-offboarding
Mitarbeiter On- und Offboarding automatisieren | Xurrent
Die Vorteile von Enterprise Service Management
mitarbeiterundoffboardingautomatisierenxurrent
https://www.xurrent.com/help/sera-ai
Sera AI | Xurrent Help
Overview of Sera AI, the intelligence layer embedded across the Xurrent platform. Learn how to enable AI features, configure suggest vs. apply modes, and...
seraaixurrenthelp
https://www.xurrent.com/blog/partner-announcement-blu-systems-gmbh
Partner Announcement: blu Systems GmbH | Xurrent
It is with great pleasure that Xurrent announces its partnership with blu Systems GmbH, the latest addition to the Xurrent Partner Network in Germany.
partnerannouncementblusystemsgmbh
https://www.xurrent.com/product-updates/automatically-remove-items-from-agile-boards
Automatically Remove Items from Agile Boards | Xurrent
Because completed work should not stay on an agile board indefinitely, it is now possible to define when items should be removed.
automaticallyremoveitemsagileboards
https://www.xurrent.com/blog/the-on-call-problem-nobody-talks-about
The On-Call Problem Nobody Talks About | Xurrent
On-call has a problem and this blog talks exactly about that. It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.
on calltalks aboutproblemnobodyxurrent
https://www.xurrent.com/blog/aws-reinvent-guide-9831e
The ultimate guide to AWS re: Invent 2023 [2024 Updated] | Xurrent
Explore our AWS re:Invent updated 2024 guide, covering re:Invent dates, schedule, tickets, and discounts to plan your experience.
the ultimate guide toaws
https://www.xurrent.com/blog/end-of-support-for-ie9-and-ie10
End of Support for IE9 and IE10 | Xurrent
Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a...
end of supportxurrent
https://www.xurrent.com/product-updates/4me-app-available-for-qa-and-demo
Xurrent App Available for QA and Demo | Xurrent
Special versions of the Xurrent App are now available for download from Apple's TestFlight and Google Play for connecting to QA or to a Xurrent demo instance.
app availablefor qaxurrentdemo
https://www.xurrent.com/help/knowledge-article-fields
Knowledge Article Fields | Xurrent Help
Learn about Knowledge Article fields in Xurrent including Subject, Problem, Status, and other form fields with detailed utilization guidelines for help...
knowledge articlefieldsxurrenthelp
https://www.xurrent.com/help/sla-coverage-group-fields
SLA Coverage Group Fields | Xurrent Help
The table below lists the fields of the SLA Coverage Groups form and provides utilization guidelines for each field. Field LabelUtilization Guideline Name.
slacoveragegroupfieldsxurrent
https://www.xurrent.com/help/automation-rule-example6
Automation Rule Example 6 | Xurrent Help
Learn how to escalate approval tasks to managers using Xurrent automation rules with after-delay triggers and expressions for workflow management.
automationruleexamplexurrenthelp
https://www.xurrent.com/privacy-and-terms
Privacy & Terms Information | Xurrent
Information regarding use of the Xurrent service, it’s trademarks and associated brand content.
privacy termsinformationxurrent
https://www.xurrent.com/incident-management-response/status-page
IMR Status Pages - Incident Communication | Xurrent | Xurrent
Create public or private status pages, send multi-channel updates, and automate incident communication with Xurrent IMR’s customizable Status Pages.
status pagesincident communicationimrxurrent
https://www.xurrent.com/blog/organization-name-in-send-email-template
Organization Name in Send Email Template | Xurrent
The request_requested_for_organization_name email template field has now been made available for the 'send email from request' email template.
organization namesend emailtemplatexurrent
https://xurrent.status.page/incidents
Xurrent status page
Xurrent service status page
xurrentstatus
https://www.xurrent.com/product-updates/xurrent-imr-mcp-server-claude-integration
Your Incidents Are in Xurrent IMR. Now They're in Claude Too. | Xurrent
Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a plain-English conversation without leaving your chat...
are inincidentsxurrent
https://www.xurrent.com/event/xurrent-spark
Xurrent Spark 2026
You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep...
xurrentspark
https://www.xurrent.com/blog/separate-columns-in-export-files-for-custom-fields
Separate Columns in Export Files for Custom Fields | Xurrent
When exporting items from a view, a separate column is dynamically added for each custom field that is included in the export file.
custom fieldsseparatecolumnsexportfiles
https://status.xurrent.com/incidents?componentId=777205
Xurrent status page
Xurrent service status page
xurrentstatus
https://www.xurrent.com/product-updates/current-and-upcoming-sla-targets
Current and Upcoming SLA Targets | Xurrent
Two new SLA reports have been added. They show the number of affected SLAs of the support organization that still have an SLA target.
current and upcomingslatargetsxurrent
https://www.xurrent.com/blogs-categories/performance
Performance | Xurrent Blog
Discover proven strategies to optimize service delivery, boost team productivity, and measure performance across your organization with Xurrent's expert...
performancexurrentblog
https://developer.xurrent.com/graphql/object/serviceoffering/
ServiceOffering | Xurrent GraphQL documentation
Xurrent GraphQL documentation
xurrentgraphqldocumentation
https://www.xurrent.com/solutions/enterprise-service-management
Enterprise Service Management | Xurrent
Xurrent ESM transforms service delivery across IT, HR, finance, and more. Standardize workflows across the business and boost efficiency with an AI-driven...
enterprise service managementxurrent
https://www.xurrent.com/product-updates/analyze-search-phrases-by-filtering
Analyze Search Phrases by Filtering | Xurrent
Several filters have been made available to make it easier to analyze the searches that people performed when they were looking for help.
analyzesearchphrasesfilteringxurrent
https://developer.xurrent.com/v1/scrum_workspaces/
Scrum Workspaces | Xurrent API
Xurrent API for Developers
scrumworkspacesxurrentapi
https://www.xurrent.com/de/erfolgsgeschichten/vx-company
Managed Services der VX Company | Xurrent Success Story
VX Company Managed Services hat die Managed Services und den MSP-Betrieb optimiert, indem wichtige Probleme bei der Servicebereitstellung behoben wurden. VX...
managed servicesdervxcompanyxurrent
https://www.xurrent.com/product-updates/virus-scanning-of-attachments
Virus Scanning of Attachments | Xurrent
From now on, all files that are attached to a Xurrent record are subjected to a virus scan after they have been uploaded.
virus scanningattachmentsxurrent
https://www.xurrent.com/blog/alternate-names-for-software-cis
Alternate Names for Software CIs | Xurrent
A new field for alternate names of software versions has been added to the configuration item form, facilitating using a discovery tool.
for softwarealternatenamescisxurrent
https://www.xurrent.com/blog/supplier-field-set-automatically-in-invoices
Supplier Field Set Automatically in Invoices | Xurrent
Depending on which record type a financial manager selects to link an invoice with, the Supplier field can now be determined automatically.
supplierfieldsetautomaticallyinvoices
https://www.xurrent.com/blog/account-sync-custom-views
Account Sync: Custom Views | Xurrent
Custom views can now be synchronized between different environments using the Xurrent Account Sync feature.
custom viewsaccountsyncxurrent
https://www.xurrent.com/blog/how-does-incident-management-work
How does incident management work? | Xurrent
Discover the essential steps of incident management to enhance team's MTTR. Learn all the steps to understand how does incident management work.
how doesincident managementworkxurrent
https://www.xurrent.com/de/help/closure-code-fields
Closure Code Fields | Xurrent Help
Custom Closure Codes allow administrators to define standardized reasons for completing requests in Xurrent, improving reporting, filtering, and request...
closurecodefieldsxurrenthelp
https://www.xurrent.com/blog/top-sre-tools-for-sre
Top SRE/DevOps Tools of 2026 | Xurrent
Discover essential tools for Site Reliability Engineers (SREs) to boost system performance and reliability.
sre devopstoptoolsxurrent
https://www.xurrent.com/help/how-to-promote-export-import-the-solution
How To Promote, Export/import the solution | Xurrent Help
Learn how to promote, export, and import solutions across environments, including versioning, deployment steps, and post-import configuration requirements.
how to promoteexport importthe solutionxurrenthelp
https://www.xurrent.com/product-updates/access-of-specialists-to-knowledge-articles-restricted
Access of Specialists to Knowledge Articles Restricted | Xurrent
Now organizations have more control over who is able to make changes to knowledge articles.
knowledge articlesaccessspecialistsrestrictedxurrent
https://www.xurrent.com/de/help/ai-automation-builder
AI Automation Builder | Xurrent Help
Create automation rules using natural language with Sera AI. Describe what you need in plain text and Sera AI generates the trigger, conditions, and actions.
ai automationbuilderxurrenthelp