https://legalblogs.wolterskluwer.com/mediation-blog/adr-and-odr-for-eu-consumers-proposals-for-new-directive-and-regulation/
ADR and ODR for EU consumers: Proposals for new Directive and Regulation | Kluwer Mediation Blog
On November 29, 2011, the European Commission announced (MEMO/11/840) its proposals for a new Directive on consumer ADR and a new Regulation on consumer ODR.
adr and odr