https://www.salesforce.com/news/stories/agentforce-contact-center-announcement/?bc=OTH
Introducing the Agentic Contact Center: AI, Channels, CRM All in One - Salesforce
Mar 13, 2026 - Contact centers are under pressure to reduce operating costs while meeting customers' ever-increasing expectations, but their efforts to address this with
crm all in oneagentic contact center
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