https://www.ivanti.com/de/company/press-releases/2018/ivanti-announces-new-cloud-ai-powered-hub-and-bot
New and innovative AI solutions redefine user self-service and deliver a fast path to service management success. Read more!
cloud aiivantilauncheshubbot
https://www.manageengine.com/products/service-desk/itsm/ai-employee-onboarding.html
Explore how AI can revolutionize employee onboarding in ITSM workflows, improving collaboration and automation across HR, legal, IT, and other teams. Read more!
employee onboardingaitransformsitsmworkflows
https://www.hclsoftwareideaverse.com/bigfix/products/service-management?bigfix=io
Transform IT service management with HCL BigFix Service Management. Leverage Agentic AI to automate incidents, improve service outcomes, and enable proactive...
hcl bigfixservice managementai powereditsmplatform
https://www.faveohelpdesk.com/
Feb 25, 2026 - Helpdesk and Servicedesk Software offers ITSM, Elea AI, RMM for MSPs, asset and contract management, cloud & open-source solutions to scale support.
helpdeskservicedesksoftwareitsmai
https://iw-resources.informationweek.com/free/w_tean446/prgm.cgi?a=1
Free Webinar to AI-Powered IT Service Desks: What's Next for ITSM. Tues, Feb 24, 2025 at 2 PM EST
ai poweredservicedesksnextitsm
https://www.voicendata.com/research/solarwinds-2025-itsm-report-reveals-impact-of-generative-ai-10583531
Research: The findings show that the average resolution time before GenAI was 27.42 hours, which decreased to 22.55 hours after GenAI enablement.
generative aisolarwindsitsmreportreveals
https://scrumbyte.com/
Scrumbyte is your AI-enabled ITSM process consulting partner - streamline operations with smart automation, toolkits, and proven frameworks.
ai poweredprocess consultingitsmpartner
https://www.bmc.com/newsroom/releases/bmc-helix-delivers-industry-first-end-end-itsm-and-itom-platform.html
Enter the content here - to be provided by Ana Gabriel from BMC Software.
bmc helixdeliversindustryfirstend
https://www.helpnetsecurity.com/2025/10/28/teamdynamix-ai-service-assist/
TeamDynamix launches AI Service Assist, an AI-driven ITSM extension that enhances automation, speed, and enterprise agility.
ai service assistexpandsteamdynamixitsmplatform
https://www.freshworks.com/freshservice/resources/ai-powered-itsm-guide/
Feb 11, 2025 - Discover how AI is transforming ITSM in 2025—from predictive analytics to 24/7 support—helping IT teams work smarter and drive strategic value. Download...
ai itsmultimate guidesmarterefficient
https://www.teamdynamix.com/how-can-we-help/using-ai-itsm-for-faster-resolution/
Dec 2, 2025 - Using AI ITSM, you can deflect 30-60% of tickets with virtual service agents and reduce ticket resolution time by 40-90%. Learn more.
resolution timeai itsmreduceteamdynamix
https://www.givainc.com/
Giva's best-in-class help desk, customer service & ITSM software that's AI driven & HIPAA compliant. Median customer retention is 12.8 years.
help deskcustomer servicegivaaihipaa
https://aisera.com/products/next-gen-itsm/
Dec 10, 2025 - Maximize IT efficiency with Aisera's Agentic AI for next-gen ITSM. Automate tasks, scale support, and integrate with major ITSM platforms.
next genagentic aiitsmefficiencysupport
https://www.rezolve.ai/integrations
Seamlessly integrate GenAI ITSM with your existing tools and systems. Explore a range of integrations designed to enhance efficiency and streamline your IT...
powerful integrationsgenaiitsm
https://www.ivanti.com/en-au/webinars/2024/practical-demo-augmenting-your-it-with-ai-automation
Dave Pickering shows how AI and automation can help proactively resolve incidents and security issues, reduce escalations, and improve employee experiences.
itsmaiautomationivanti
https://www.rezolve.ai/
Rezolve.ai automates 50–85% of IT, HR, and enterprise support from day one using autonomous AI agents, omnichannel help desk solutions, Rezolve VoiceIQ,...
ai agenticitsmplatformautomateelevate
https://dev.to/aelum-consulting/what-is-servicenow-itsm-ai-agents-4imb
ServiceNow ITSM AI Agent is an advanced AI-powered feature within ServiceNow's IT Service Management... Tagged with servicenow, itsm.
servicenow itsmai agentsdev community
https://leena.ai/use-cases/it-service-management
Broaden your ITSM capabilities with an AI Assistant to streamline incident management and change management. Discover the power of generative AI!
ai assistantoptimizeitsm
https://www.manageengine.com/products/service-desk/itsm/itsm-gartner-magic-quadrant.html?pos=MEhome&loc=ThirdScroll&cat=MEbanner
Download the 2025 Gartner® Magic Quadrant™ to see why ManageEngine ServiceDesk Plus is recognized as a Niche Player in AI for IT Service Management.
magic quadrantmanageenginenamedgartnerreg
https://www.teamdynamix.com/blog/5-ways-integrated-conversational-ai-takes-your-itsm-to-the-next-level/
Nov 19, 2025 - Transform service with integrated conversational AI. Discover 5 ITSM use cases for virtual support agents, from automation to smart routing.
conversational aiuse casesintegrateditsm