https://www.goto.com/resources/glossary/acd
What is ACD (Automatic Call Distribution)? - GoTo
Learn more about ACD (Automatic Call Distribution) and other VoIP terms. GoTo provides industry-leading solutions to enhance remote work for all company sizes.
automatic call distributionacdgoto
https://www.oit.va.gov/Services/TRM/ToolPage.aspx?tid=13512
Web-based Automatic Call Distribution (WebACD)
VA Technical Reference Model Home Page
automatic call distributionweb based