https://www.financederivative.com/how-fraud-teams-can-help-banks-solve-the-digital-identity-crisis/
HOW FRAUD TEAMS CAN HELP BANKS SOLVE THE DIGITAL IDENTITY CRISIS - Finance Derivative
Oct 26, 2021 - By Glenn Smith, EMEA Head of AML and UKI Head of Fraud at SAS Fraud is often seen as a cost centre for banks, but there’s an opportunity for fraud teams to...
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https://theconversation.com/customers-can-become-more-loyal-if-their-banks-solve-fraud-cases-researchers-find-266185
Customers can become more loyal if their banks solve fraud cases, researchers find
These findings support a paradox: When a business handles a problem well, its customers can become more loyal than if no problem had occurred.
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