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Eligible startups get 1 year BoldDesk for free! free help desk softwarefor startupsbestbolddesk https://www.bolddesk.com/omnichannel-customer-service AI Omnichannel Customer Service Across Chat, WhatsApp & More | BoldDesk May 11, 2026 - Omnichannel Customer Service with AI delivers seamless experiences via chat, email, social and phone by unifying, automating and personalizing support. omnichannel customer servicechat whatsappaiacrossbolddesk https://support.bolddesk.com/kb/article/21696/bolddesk-imap-email-sync-default-status-and-import-controls BoldDesk IMAP Email Sync: Default Status and Import Controls Learn how IMAP email integration creates tickets in BoldDesk, the default New status, ways to control imports skip existing, previous day, and key FAQs. imap emailbolddesksyncdefaultstatus https://support.bolddesk.com/kb/article/17770/how-to-activate-and-deactivate-twilio-account-in-bolddesk How to Activate and Deactivate Twilio Account in BoldDesk Learn how to activate or deactivate your Twilio account in BoldDesk with step-by-step instructions. how to activatedeactivatetwilioaccountbolddesk https://www.bolddesk.com/legal/cookie-policy Cookie Policy | BoldDesk We use cookies and other technologies to ensure everyone who uses BoldDesk has the best possible experience. 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