https://support.bolddesk.com/kb/article/22293/managing-article-visibility-in-bolddesk
Managing Article Visibility in BoldDesk
Learn how to control article visibility in BoldDesk, including visibility levels, category restrictions, and permissions for managing knowledge base access.
managingarticlevisibilitybolddesk
https://support.bolddesk.com/kb/article/81/how-to-run-an-automation-at-scheduled-intervals
BoldDesk time trigger rules hourly automation setup guide
Learn how BoldDesk time trigger rules run hourly, which tickets qualify, supported conditionsactions, and how to design rules that avoid execution loops.
automation setupbolddesktimetriggerrules
https://support.bolddesk.com/kb/article/23115/troubleshooting-youtube-error-153-issues-in-bolddesk
YouTube Error 153 Fix Embedded Video Configuration in BoldDesk
Learn to fix YouTube Error 153 in BoldDesk embeds validate video access, update iframe with referrerpolicy, allow YouTube domains in CSP, and test browsers.
embedded videoyoutubeerrorfixconfiguration
https://help.krispcall.com/en/article/how-to-integrate-your-bolddesk-account-with-krispcall-h9e6an/
How to Integrate Your BoldDesk Account with KrispCall? | KrispCall Helpdesk
Integrating BoldDesk with KrispCall brings all your calls, tickets, SMS, and customer details into one unified workspace. It cuts down manual work, reduces...
how to integratebolddeskaccountkrispcallhelpdesk
https://www.bolddesk.com/ai
AI Customer Support That Resolves Issues 2x Faster | BoldDesk AI
May 12, 2026 - Deliver smarter support with BoldDesk AI. Automate 70% of customer queries, resolve issues instantly, and boost satisfaction with intelligent workflows.
ai customer supportresolvesissuesfasterbolddesk
https://status.bolddesk.com/
BoldDesk status
Welcome to BoldDesk status page for real-time and historical data on system performance.
bolddeskstatus
https://www.bolddesk.com/help-desk-automation
Help Desk Automation | BoldDesk by Syncfusion
Apr 27, 2026 - With BoldDesk's automated help desk, you can automate the repetitive tasks, reduce manual effort, and increasing agent productivity.
help desk automationbolddesksyncfusion
https://support.bolddesk.com/kb/article/252/how-to-use-notes-for-contacts-and-contact-groups-in-bolddesk
Contact Notes in BoldDesk Add, Edit, Copy Delete
Learn how to use Contact Notes in BoldDesk to add, edit, copy, and delete internal notes on Contacts and Contact Groups, plus key prerequisites.
notesbolddeskaddeditcopy
https://support.bolddesk.com/kb/article/197/managing-roles-and-permissions-in-bolddesk
Roles and permissions in BoldDesk Control agent access
Learn how roles and permissions control Agent Portal access, including system vs custom roles, cloning, mapping agents to roles, and combined permissions.
roles and permissionsbolddeskcontrolagentaccess
https://www.filehorse.com/download-bolddesk/
BoldDesk - Download & Review - FileHorse
Download BoldDesk for Windows PC - Safe and Secure from FileHorse. Agentic AI for Customer Service - Fast, Scalable and Effortless.
download reviewbolddeskfilehorse
https://support.bolddesk.com/kb/article/15741/how-integrate-bolddesk-on-any-website-for-seamless-ticketing
BoldDesk support portal link Add it to your website menu
Learn how to integrate BoldDesk into your website using support portal links, embeddable web forms, and widgets for seamless ticket creation.
support portaladd ityour websitebolddeskmenu
https://support.bolddesk.com/kb/article/297/how-to-format-articles-using-wysiwyg-editor-in-bolddesk
BoldDesk WYSIWYG Editor Format Articles with Text, Links Media
Learn how to format articles in BoldDesk using the WYSIWYG editor. Discover text styling, tables, links, images, and more for professional content.
wysiwyg editorwith textbolddeskformatarticles
https://www.bolddesk.com/author/amy-peters
Amy Peters, Author at BoldDesk
Explore help desk articles, support insights, and practical guides designed to help BoldDesk users improve workflows and enhance service efficiency.
amypetersauthorbolddesk
https://support.bolddesk.com/kb/article/15507/how-to-view-requester-profile-and-tickets-in-bolddesk-mobile-app
Requester Details in BoldDesk Mobile View Profile Tickets
Learn how to open requester details in BoldDesk mobile, view the requester profile, see their recent tickets, and copy contact info like email.
mobile viewrequesterdetailsbolddeskprofile
https://support.bolddesk.com/kb/article/206/customize-bolddesk-web-forms-with-custom-css--javascript
Custom CSS and Custom JS for BoldDesk web forms how to use
Learn how to use Custom CSS and Custom JS in BoldDesk web forms to change styling, hide fields, and update labels safely, per web form.
custom cssweb formsjs
https://www.bolddesk.com/startups
Best Free Help Desk Software for Startups | BoldDesk
May 2, 2026 - BoldDesk has everything you need to start supporting customers and growing your business. Eligible startups get 1 year BoldDesk for free!
free help desk softwarefor startupsbestbolddesk
https://www.bolddesk.com/omnichannel-customer-service
AI Omnichannel Customer Service Across Chat, WhatsApp & More | BoldDesk
May 11, 2026 - Omnichannel Customer Service with AI delivers seamless experiences via chat, email, social and phone by unifying, automating and personalizing support.
omnichannel customer servicechat whatsappaiacrossbolddesk
https://support.bolddesk.com/kb/article/21696/bolddesk-imap-email-sync-default-status-and-import-controls
BoldDesk IMAP Email Sync: Default Status and Import Controls
Learn how IMAP email integration creates tickets in BoldDesk, the default New status, ways to control imports skip existing, previous day, and key FAQs.
imap emailbolddesksyncdefaultstatus
https://support.bolddesk.com/kb/article/17770/how-to-activate-and-deactivate-twilio-account-in-bolddesk
How to Activate and Deactivate Twilio Account in BoldDesk
Learn how to activate or deactivate your Twilio account in BoldDesk with step-by-step instructions.
how to activatedeactivatetwilioaccountbolddesk
https://www.bolddesk.com/legal/cookie-policy
Cookie Policy | BoldDesk
We use cookies and other technologies to ensure everyone who uses BoldDesk has the best possible experience. Cookies also help us keep your account safe.
cookie policybolddesk
https://www.bolddesk.com/blogs/bolddesk-new-features-update-may-2025
BoldDesk May 2025 Release: Explore New Features and Updates
Apr 2, 2026 - Explore BoldDesk May 2025 release feature updates and improvements to streamline your support workflows, boost productivity, and improve customer experiences
explore new featuresbolddeskmayreleaseupdates