https://www.cxtoday.com/contact-center/why-does-call-duration-or-talk-time-matter-in-the-cx-world/
CX Today covers news including and more.
call durationtalk timematter
https://www.windowscentral.com/phone-app-windows-10-and-windows-10-mobile-updated-though-changes-remain-hidden
The Phone app for Windows 10 and Windows 10 Mobile just got a big version change, however there are no new features we can find just yet.
phone appwindowsmobileupdated