https://www.observe.ai/blog/mitigating-bias-in-ai-call-summaries-introducing-blindspot-for-contact-centers
Mitigating Bias in AI Call Summaries: Introducing BlindSpot for Contact Centers
AI call summaries can be factually correct yet still distort sentiment, tone, or key details. BlindSpot, Observe.AI’s new framework, uncovers and mitigates...
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https://forums.zimbra.org/viewtopic.php?t=69470&sid=57885556c13e45d6d0d6d43053e50ab2
February 2021 Zeta Alliance Weekly Call Summaries - Zimbra Forums
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