https://techcommunity.microsoft.com/discussions/microsoftteams/direct-routing-and-call-transfersparks-failing/3276689/replies/3276818
Direct Routing and call transfers/parks failing | Microsoft Community Hub
We have a Ribbon SBC hosted in the cloud, and nothing has changed. It's been working flawlessly for several months, and today my SBC as well as a few clients...
direct routingcall transferscommunity hubparksfailing
https://www.callcentrehelper.com/ways-reduce-improve-call-transfers-257537.htm
Ways to Reduce and Improve Call Transfers
Learn how contact centres can reduce call transfers by spotting common triggers with analytics, closing agent knowledge gaps, and improving hand-off procedures.
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