https://www.which.co.uk/news/article/telecoms-regulator-calls-for-major-providers-to-improve-customer-service-aB1Md9B9Vs9B
Worst broadband and mobile providers for customer service and call wait times - Which?
Telecoms customers can face long call waiting times and inadequate handling of complaints, according to a report from the regulator
broadband and mobilecall wait timesfor customer
https://www.gov.scot/publications/foi-202300367765/
Social Security Scotland call wait times: FOI release - gov.scot
Information request and response under the Freedom of Information (Scotland) Act 2002
social security scotlandcall wait timesfoirelease