https://help.carbonite.com/
Carbonite Support Portal
carbonite supportportal
https://support.carbonite.com/articles/Personal-Pro-Mac-Allowing-Carbonite-Through-the-Mac-Application-Firewall
Carbonite Support Knowledge Base
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
carbonite supportknowledgebase
https://support.carbonite.com/browse/server/windows/account-management
Carbonite Support Knowledge Base
Helpful answers to your questions about Carbonite Online Backup. We offer advanced support packages for every need. Learn more.
carbonite supportknowledgebase