https://trailhead.salesforce.com/pt-BR/trailblazer-community/feed/0D54S00000A805MSAR
Case escalation not considering | Salesforce Trailblazer Community
Is there a way to set the case escalation to consider public holidays before escalating a case. Or is it better to switch from case escalations to
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https://www.grazitti.com/resource/case-study/30-reduction-in-case-escalation-with-custom-reporting-framework-within-salesforce-service-cloud-using-visualforce-and-apex/
30% Reduction in Case Escalation With Custom Reporting Framework Within Salesforce Service Cloud...
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https://www.sintef.no/en/publications/publication/996836/
Escalation of Commitment: A Longitudinal Case Study of Daily Meetings - SINTEF
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https://digitalcommons.csp.edu/cup_commons_grad_ids/19/
"Protest Escalation: A Comparative Case Study Exploring Tools for Polic" by Keziah Richards
Civil order is an important aspect of a healthy democratic society, however the right to express dissatisfaction at the state of affairs is also important to a...
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