https://www.govexec.com/management/2022/01/citizen-satisfaction-federal-government-services-hits-all-time-low/361136/?oref=ge-next-story
The American Customer Satisfaction Index 2021 Federal Government Report showed citizen satisfaction in government services in a freefall over the last f...
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https://kpmg.com/uk/en/insights/culture/arresting-the-decline-in-citizen-satisfaction.html
This article explores the decline in citizen satisfaction and offers solutions for local authorities to improve this while meeting financial challenges.
citizen satisfactionarrestingdeclinekpmguk