https://www.straitstimes.com/singapore/smrt-creates-new-chief-commuter-engagement-officer-role-to-improve-service
SMRT creates new 'chief commuter engagement officer' role to improve service | The Straits Times
Dec 21, 2017 - SMRT has appointed a chief commuter engagement officer for the first time - one of several initiatives to improve train services launched by new SMRT chairman...
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