https://disneymagic.libsyn.com/becoming-saleswise
Creating Disney Magic: Becoming Saleswise
"This will take someone from feeling like they know nothing all the way through becoming quite successful. And it is done in such a way that the story itself...
creating disney magicbecomingsaleswise
https://disneymagic.libsyn.com/planning-for-interuptions
Creating Disney Magic: Planning for Interruptions
No matter how you plan your day you have to know you will get interrupted. If you struggle with not getting enough done because you get interrupted, look at...
creating disney magicplanninginterruptions
https://disneymagic.libsyn.com/the-customer-is-not-always-right-but-they-are-still-a-customer
Creating Disney Magic: The Customer is Not Always Right But They are Still a Customer
The customer is not always right, but they are always the customer. Sure, people are going to take advantage of you. But overall, you still shouldn't make your...
creating disney magic
https://disneymagic.libsyn.com/you-are-only-one-connection-away
Creating Disney Magic: You Are Only One Connection Away
Should you still aim high for a job you are not qualified for? Not many people end up with a career in the field they went to college for. But how do you make...
creating disney magicyou areonly oneconnectionaway
https://disneymagic.libsyn.com/when-does-it-make-sense-to-take-a-voluntary-demotion
Creating Disney Magic: When Does it Make Sense to Take a Voluntary Demotion?
Does it ever make sense to take a voluntary demotion? At one point in Lee's career, he took a voluntary demotion when he was passed over for a promotion. In...
creating disney magic
https://disneymagic.libsyn.com/how-to-train-staff-with-a-limited-budget
Creating Disney Magic: How to Train Staff With a Limited Budget
Training and developing staff is one of the most important things for your organization to do. But how can you train your staff when you have a limited budget?...
creating disney magichow to train
https://disneymagic.libsyn.com/the-manager-is-always-responsible
Creating Disney Magic: The Manager is Always Responsible
No matter what business you are in, poor service happens because of the general manager. If bathrooms are dirty, don't blame the guy who cleans them. Look at...
creating disney magicthe manageralwaysresponsible
https://disneymagic.libsyn.com/customer-service-is-not-a-department
Creating Disney Magic: Customer Service is Not a Department
Have you ever called a company with a question or concern only to be transferred to a customer service department? Lee Cockerell explains that customer service...
creating disney magiccustomer servicedepartment
https://disneymagic.libsyn.com/explain-what-you-can-do-for-me
Creating Disney Magic: Explain What You Can Do For Me
"You have to figure out a way to stand out. Then whatever that thing is, tell people. Let them know here's what I can do for you." Notable Moments 01:02...
what you can docreating disney magicexplain
https://disneymagic.libsyn.com/why-arent-you-reaching-for-a-great-life
Creating Disney Magic: Why Aren't You Reaching for a Great Life?
Do you have a great life? If not, what not? A great life is within your reach, but you have to decide you want a better life. "What if" are words did want...
creating disney magic
https://disneymagic.libsyn.com/get-exposed-to-new-ideas
Creating Disney Magic: Get Exposed to New Ideas
I just returned from the annual IAAPA (International Association of Amusement Parks and Attractions) Conference. Not only can you get a good hot dog, but if...
creating disney magicgetexposednewideas
https://disneymagic.libsyn.com/leading-in-a-family-owned-business
Creating Disney Magic: Leading in a Family Owned Business
When it comes to running a family business, one of the hardest transitions is passing the torch to the next generation. Many founders wrestle with the reality...
creating disney magicfamily ownedleadingbusiness
https://disneymagic.libsyn.com/why-you-shouldnt-get-ready-for-an-important-guest
Creating Disney Magic: Why You Shouldn't Get Ready for an Important Guest
If you are getting bad service in a restaurant, the problem is the General Manager, not the waiter. If you see dirty bathrooms, don't blame the guy who cleans...
creating disney magic
https://disneymagic.libsyn.com/focus-your-strategy
Creating Disney Magic: Focus Your Strategy
Today, Jody and I look at how you can focus your strategy and be efficient year-round. People tend to treat January or the first of the year as a time to...
creating disney magicfocusstrategy
https://disneymagic.libsyn.com/2022/05/page/1/size/25
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2020/06
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2025
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2019/page/1/size/25
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2017
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2015/07
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2026
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2019/04
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2021/11
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2021/05
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2018/03
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2016/10
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic
https://disneymagic.libsyn.com/2018
Creating Disney Magic
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and...
creatingdisneymagic