https://crmsupport.freshworks.com/support/solutions/articles/50000009790-the-new-csat-module-how-to-set-up-send-out-and-collect-responses
Setting up surveys in the upgraded Freshdesk CSAT module : Freshsales
Learn how to create a survey, collect responses, and analyze them to understand your CSAT score.
setting upcsat modulesurveysupgradedfreshdesk