https://www.311institute.com/air-canada-told-to-honour-a-customer-bereavement-policy-its-ai-chatbot-invented/
Air Canada told to honour a customer bereavement policy its AI chatbot invented - 311 Institute
Jul 15, 2024 - Increasingly companies are being held accountable for the things their AI's say and do, and that's a problem considering most AI's are black boxes.
air canadacustomer bereavementtoldhonourpolicy