Sponsor of the Day:
Jerkmate
https://www.higherlogic.com/blog/jive-x-migrating-your-customer-community/
Life After Jive-x: Choosing a New Home for Your Customer Community | Higher Logic
Jul 28, 2025 - Billy, a former Jive Software employee, shares his perspective on which customer community vendor is the best choice for Jive-x users.
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https://www.higherlogic.com/blog/humanize-customer-experience-online-community/
3 Ways This SaaS Company is Humanizing Its Brand and CX with a Customer Community | Higher Logic
Jul 29, 2025 - Explore how online communities help brands humanize the customer experience by enabling peer connections, active listening, and personalized support.
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https://www.higherlogic.com/blog/a-new-perspective-on-negative-feedback-in-your-customer-community-3-reasons-to-embrace-it/
A New Perspective on Negative Feedback in Your Customer Community | Higher Logic
Jul 25, 2025 - Creating a space for customer feedback drives loyalty. Fears aside, explore three reasons to embrace negative feedback in your online customer community.
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https://www.higherlogic.com/blog/whats-the-difference-between-customer-support-community-management/
Customer Support vs. Community Management | Higher Logic
Jul 29, 2025 - Understand the unique roles of support and community teams. Both serve customers, but each uses different methods to build trust and deliver value.
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https://www.higherlogic.com/customer-success-community/
Vanilla Solutions - Customer Success Community | Higher Logic
Jul 29, 2025 - Support your customer success team with a community platform that centralizes onboarding content, peer learning tools and analytics to scale engagement.
vanilla solutions customercommunity higher logicsuccess