https://www.cxtoday.com/event-news/cx-leaders-stop-repeating-these-3-service-mistakes-in-the-age-of-ai/
At CCW Orlando, Barasch & McGarry COO Sangeetha Rai revealed three service mistakes CX leaders repeat in every evolution of customer experience, from...
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https://www.colliersprojectleaders.com/projects/bell-partners-with-best-buy-to-rebrand-167-stores/
Nov 6, 2025 - Discover how Bell partnered with Best Buy to transform167 Canadian stores through strategic rebranding and renovations that enhance customer experience.
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https://www.customerexperiencedive.com/news/customer-experience-basics-innovation-workforce-technology/711909/
Leaders need to nail the basics of a great customer experience, including choosing the right technology and leaning on frontline employees for insight.
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https://www.forrester.com/report/the-technology-imperative-for-customer-experience-leaders/RES165296
CX groups must develop technical expertise, foster new internal relationships, and take responsibility for parts of the CX-supporting technology portfolio.
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https://www.webex.com/us/en/gp/blueprints-for-ai-success-CX.html
Unlock AI's potential for customer experience with practical guidance from Webex customers to design, implement, and scale impactful AI initiatives.
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