https://www.ciodive.com/news/digital-security-takes-a-backseat-to-customer-experience-equifax-report-fi/543972/
As digital security becomes a greater business priority, responsibility is shifting away from just the CIO and CISO.
digital securitycustomer experiencetakesbackseatequifax
https://www.mediapost.com/publications/article/343241/consumers-and-brands-disagree-on-customer-experien.html
Consumers And Brands Disagree On Customer Experience, Poll Finds - 11/12/2019
customer experienceconsumersbrandsdisagreepoll
https://www.cxtoday.com/contact-center/cgs-finds-optimal-customer-service-requires-blended-experience/
CX Today covers news including Artificial Intelligence, BPO, Chatbots and more.
customer servicecgsfindsoptimalrequires
https://www.consumeraffairs.com/news/amazon-prime-video-leads-in-customer-satisfaction-survey-finds-060524.html
Amazon Prime Video is leading in customer satisfaction among streaming services, while ad-supported platform Crackle saw the biggest gains.
amazon prime videocustomer satisfaction surveyleadsfinds
https://www.businesswire.com/news/home/20220524005135/en/NICE-2022-Digital-First-Customer-Experience-Report-Finds-81-of-Consumers-Say-They-Want-More-Self-Service-Options
NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and ...
digital firstcustomer experiencenicereportfinds
https://www.prnewswire.co.uk/news-releases/internet-of-things-to-become-cornerstone-of-excellent-customer-service-finds-frost--sullivan-506919051.html
/PRNewswire/ -- The Internet of Things (IoT) is rapidly interlacing with every business and consumer product. The success of IoT enables and is dependent on...
excellent customer serviceinternetthingsbecomecornerstone
https://www.androidauthority.com/door-to-door-sales-3505463/
A new Verizon 5G Home internet customer found out exactly why you should never buy services like this from a door-to-door salesperson.
customer findshard wayget
https://www.asiaone.com/digital/after-viral-post-minimart-finds-customer-who-was-accidentally-charged-1397-instead-1397
An unfortunate mistake left a man unknowingly paying $1,383 more than what he was supposed to for his purchases at a minimart in Ang Mo Kio. And since it was...
viralpostminimartfindscustomer
https://www.asiaone.com/malaysia/subway-malaysia-apologises-customer-finds-cockroach-legs-coffee
Instead of a caffeine rush, a customer savouring a cup of coffee from a Subway outlet in Malaysia experienced jitters of a different kind upon seeing the body...
customer findssubwaymalaysiacockroachlegs
https://winbuzzer.com/2025/07/03/study-finds-ai-in-customer-service-creates-more-problems-than-it-solves-xcxwbn/
Jul 3, 2025 - New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging Big Tech's automation push.
study findscustomer serviceaicreatesproblems
https://www.businesswire.com/news/home/20200512005206/en/Skilljar-Finds-Increasing-Commitment-to-Customer-Education-in-Light-of-COVID-19
Skilljar, the leading enterprise Customer Education Platform, today released the 2020 Customer Education Benchmarks and Trends Report, a comprehensive report...
customer educationfindsincreasingcommitmentlight
https://www.customerexperiencedive.com/news/customer-service-stressful-chatbots-hold-times/734127/
Two-thirds of respondents say they hesitate to contact customer service because they expect long hold times, a Zingly.ai and Dynata survey found.
customer serviceconsumersfindstressfulinitial
https://www.prweb.com/releases/study-by-quiq-finds-messaging-channels-to-overtake-phone-calls-in-customer-service-891131781.html
/PRNewswire-PRWeb/ -- A study by Quiq, a conversational messaging platform and Sapio Research, found that Covid-19 has accelerated the use of messaging in...
messaging channelsphone callsstudyquiqfinds
https://cheezburger.com/23394053/so-we-found-the-source-of-the-flickering-lights-electrician-finds-ouija-board-in-customers-wall-puts
"So we found the source of the flickering lights": Electrician Finds Ouija Board in Customer's Wall, Puts it Back Where it Came From - Funny memes that "GET...
flickering lightsfoundsourceelectrician
https://www.pega.com/pt-br/about/news/press-releases/real-time-decisioning-tools-critical-meeting-increased-customer
Study finds decisioning tools can play a pivotal role in improving customer experience in a post-COVID world
real timecustomer expectationsdecisioningtoolscritical
https://www.bain.com/ko/results/a-digital-first-bank-finds-a-customer-driven-path-to-profitability/
How one neobank prioritized product, design, and marketing to grow its primary customer base.
digital firstcustomer drivenbankfindspath