Robuta

https://www.revechat.com/product-updates/reve-chat-6-0-0/ REVE Chat 6.0.0 is here: Smarter CX, Faster Responses, Happier Customers | REVE Chat Sep 25, 2025 - Discover REVE Chat 6.0.0 – our biggest release yet with AI Copilot for agents, SMS campaigns, WhatsApp Catalog integration, Shopify sync, smarter chatbots... smarter cxrevechatfaster https://www.higherlogic.com/blog/australian-customers-cx-expectations/ Understanding Australian Customers' CX Expectations | Higher Logic Jul 18, 2025 - Have you considered what your Australian customers expect from their experience with your business? Our research dives into the CX data. expectations higher logiccx https://front.com/product/support-report Support Report | Front | Showcase your CX to build trust with customers Sep 29, 2025 - Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your team’s performance, build... support reportbuild trustcx https://www.customerexperiencedive.com/news/card-linked-offers-loyalty-promotions-simplicity/707306/ Customers want to use card-linked benefits to save, research finds | CX Dive Shoppers seek easy-to-understand benefits that offer cost savings from both branded cards and loyalty programs. customers wantuse cardlinked https://www.customerexperiencedive.com/news/frontier-airlines-free-bags/743130/ Frontier Airlines makes a play for customers upset by Southwest’s bag policy | CX Dive “We’ve always had heart. Some airlines are walking away from what travelers love, but we’re running towards it,” CEO Barry Biffle said. frontier airlinesmakesplay https://www.customerexperiencedive.com/news/lowes-tech-upgrade-in-store-experience-pro-customers/724776/ Lowe’s continues to upgrade in-store experiences in pursuit of pro customers | CX Dive The retailer saw year-over-year improvements to customer satisfaction scores as it continues to introduce new CX-focused technology to use in store. continuesupgradestorepursuit https://www.customerexperiencedive.com/news/cx-basics-customer-insight-data-self-service-journey/708410/ Back to CX basics: How to understand your customers | CX Dive Leaders need to be in touch with customers’ needs to identify the investments that will make the biggest difference in overall outcomes. cx basicsbackunderstand https://www.customerexperiencedive.com/news/jd-power-auto-insurance-customer-frustration-study/702134/ Confusing digital claims processes are frustrating auto insurance customers | CX Dive auto insurancecustomers cx https://www.customerexperiencedive.com/news/customers-back-up-searches-local-businesses-reviews/752851/ Customers back up their initial searches for local businesses with reviews | CX Dive Search engines, social media and AI are all used as jumping off points, but the lion’s share of consumers look to reviews to evaluate their findings,... local businessescustomersback https://www.customerexperiencedive.com/news/ftc-orders-sitejabber-misleading-customer-reviews/732328/ FTC orders Sitejabber to stop misleading customers with reviews | CX Dive The agency alleges the online platform published reviews from customers who hadn’t received or experienced the product or service being reviewed. ftc orderssitejabberstopcx https://www.nojitter.com/contact-centers/ai-in-cx-more-can-be-better-for-agents-and-customers AI in CX: More can be better — for agents and customers Mar 16, 2026 - An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress. aicxbetteragents https://www.customerexperiencedive.com/news/american-win-back-business-premium-customers/730987/ American has a plan to win back business, premium customers | CX Dive The airline is slowly building back its business revenue as it looks to offer corporate customers more premium experiences. win backamericanplanbusiness