https://www.revechat.com/product-updates/reve-chat-6-0-0/
REVE Chat 6.0.0 is here: Smarter CX, Faster Responses, Happier Customers | REVE Chat
Sep 25, 2025 - Discover REVE Chat 6.0.0 – our biggest release yet with AI Copilot for agents, SMS campaigns, WhatsApp Catalog integration, Shopify sync, smarter chatbots...
smarter cxrevechatfaster
https://www.higherlogic.com/blog/australian-customers-cx-expectations/
Understanding Australian Customers' CX Expectations | Higher Logic
Jul 18, 2025 - Have you considered what your Australian customers expect from their experience with your business? Our research dives into the CX data.
expectations higher logiccx
https://front.com/product/support-report
Support Report | Front | Showcase your CX to build trust with customers
Sep 29, 2025 - Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your team’s performance, build...
support reportbuild trustcx
https://www.customerexperiencedive.com/news/card-linked-offers-loyalty-promotions-simplicity/707306/
Customers want to use card-linked benefits to save, research finds | CX Dive
Shoppers seek easy-to-understand benefits that offer cost savings from both branded cards and loyalty programs.
customers wantuse cardlinked
https://www.customerexperiencedive.com/news/frontier-airlines-free-bags/743130/
Frontier Airlines makes a play for customers upset by Southwest’s bag policy | CX Dive
“We’ve always had heart. Some airlines are walking away from what travelers love, but we’re running towards it,” CEO Barry Biffle said.
frontier airlinesmakesplay
https://www.customerexperiencedive.com/news/lowes-tech-upgrade-in-store-experience-pro-customers/724776/
Lowe’s continues to upgrade in-store experiences in pursuit of pro customers | CX Dive
The retailer saw year-over-year improvements to customer satisfaction scores as it continues to introduce new CX-focused technology to use in store.
continuesupgradestorepursuit
https://www.customerexperiencedive.com/news/cx-basics-customer-insight-data-self-service-journey/708410/
Back to CX basics: How to understand your customers | CX Dive
Leaders need to be in touch with customers’ needs to identify the investments that will make the biggest difference in overall outcomes.
cx basicsbackunderstand
https://www.customerexperiencedive.com/news/jd-power-auto-insurance-customer-frustration-study/702134/
Confusing digital claims processes are frustrating auto insurance customers | CX Dive
auto insurancecustomers cx
https://www.customerexperiencedive.com/news/customers-back-up-searches-local-businesses-reviews/752851/
Customers back up their initial searches for local businesses with reviews | CX Dive
Search engines, social media and AI are all used as jumping off points, but the lion’s share of consumers look to reviews to evaluate their findings,...
local businessescustomersback
https://www.customerexperiencedive.com/news/ftc-orders-sitejabber-misleading-customer-reviews/732328/
FTC orders Sitejabber to stop misleading customers with reviews | CX Dive
The agency alleges the online platform published reviews from customers who hadn’t received or experienced the product or service being reviewed.
ftc orderssitejabberstopcx
https://www.nojitter.com/contact-centers/ai-in-cx-more-can-be-better-for-agents-and-customers
AI in CX: More can be better — for agents and customers
Mar 16, 2026 - An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.
aicxbetteragents
https://www.customerexperiencedive.com/news/american-win-back-business-premium-customers/730987/
American has a plan to win back business, premium customers | CX Dive
The airline is slowly building back its business revenue as it looks to offer corporate customers more premium experiences.
win backamericanplanbusiness