Sponsor of the Day:
Jerkmate
https://blogs.opentext.com/customer-experience-trends-2026/
4 customer experience (CX) trends defining 2026—and who will win
Jan 6, 2026 - Discover how CX is shifting from transactions to intelligent conversations. Four trends shaping customer experience in 2026 and beyond.
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https://www.meltwater.com/en/blog/greatest-customer-experience-trends
The Greatest Customer Experience (CX) Trends 2024
Dec 20, 2023 - How does the future of customer experience look like? Putting CX trends into perspective means looking at other brands getting it right.
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https://www.futuretravelexperience.com/2026/01/12-technology-and-cx-trends-that-can-enhance-airline-and-airport-operations-in-2026/
12 tech and CX trends for airlines and airports in 2026
Feb 19, 2026 - FTE explores a selection of the top trends and technologies for 2026 and beyond, including AI, robotics and automation, biometrics, and more.
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https://www.cxtrends.com.br/
CX Trends 2026: Guia Prático da Era da Sintonização no Brasil
Saia na frente da concorrência! Acesse o CX Trends 2026 e descubra os insights decisivos que vão definir o comportamento do consumidor brasileiro.
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https://www.egain.com/blog/
eGain Blog: AI Knowledge Trends & CX Insights for Modern Leaders | eGain
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https://www.surveymonkey.com/resources/lp/2023-state-of-cx-research-report/
The state of CX: Emerging trends, challenges, and opportunities | SurveyMonkey
Original research uncovers new trends reshaping the customer experience landscape.
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https://www.cxtoday.com/tag/hybrid-work/
Hybrid Work - Digital Workforce Trends - Tech News - CX Today
CX Today reports on the latest Hybrid Work technology news from around the globe. Read more stories, reviews and market analysis on uctoday.com #Remotework...
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https://www.sprinklr.com/blog/
Sprinklr Blog: Latest Trends, Insights and Strategies in CX World
Get the latest information and tips on AI, customer service, social media, consumer insights, and marketing written by top domain experts.
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https://martechvibe.com/topics/news/
Latest Martech News, AI Marketing Trends and CX Updates | MartechvibeMartechvibe | Where Technology...
Read breaking martech news, AI marketing developments, and customer data technology updates shaping modern marketing operations. Martechvibe shares expert...
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https://www.cxtoday.com/ai-automation-in-cx/
AI & Automation | News, Trends and Insights | CX Today
Stay current on AI and automation in customer experience—agent assist, chatbots, analytics, workflow automation and contact center innovation.
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