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https://www.nngroup.com/articles/ux-roadmaps/
UX Roadmaps: Definition and Components - NN/G
A UX roadmap is a high-level, living artifact that prioritizes and communicates a UX team’s future work and problems to solve.
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https://www.nngroup.com/articles/service-blueprints-definition/
Service Blueprints: Definition - NN/G
Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.
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https://www.nngroup.com/articles/interaction-cost-definition/?lm=modes&pt=article
Interaction Cost: Definition - NN/G
The interaction cost is the sum of efforts — mental and physical — that users must deploy in interacting with a site in order to reach their goals.
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