https://arinti.ai/cases/chatbot-bertje
Chatbot Bertje: Digital Citizen Services for Roeselare | Arinti
How we built Bertje, a 24/7 chatbot for the City of Roeselare covering all municipal service domains, with NLP training and automatic complaint routing.
digital citizen serviceschatbotroeselare
https://softdocs.com/blog/evaluating-digital-citizen-services-10-questions-for-state-and-local-government-technology-leader
10 Questions to Evaluate Digital Citizen Services for Government
To help state and local government technology leaders evaluate agency progress in providing Digital Citizen Services, consider these ten questions.
digital citizen servicesquestionsevaluategovernment