https://hgs.com/
Building Intelligent Experiences for CX with AI - HGS
Dec 2, 2025 - From insight to interaction, connect data, people, and process with AI to create intelligent customer and employee journeys.
building intelligentcxaihgs
https://www.customerexperiencedive.com/news/kohls-simple-reliable-experience-improve-fortunes-q4/742221/
Kohl’s turns to simpler, reliable experiences to improve its fortunes | CX Dive
Complex coupons, poor cross-channel experiences and the elimination of jewelry spaces have weighed on the retailer’s core experience — and sales.
turnssimplerreliableimprove
https://www.customerexperiencedive.com/news/lowes-tech-upgrade-in-store-experience-pro-customers/724776/
Lowe’s continues to upgrade in-store experiences in pursuit of pro customers | CX Dive
The retailer saw year-over-year improvements to customer satisfaction scores as it continues to introduce new CX-focused technology to use in store.
continuesupgradestorepursuit
https://www.customerexperiencedive.com/news/airbnb-continues-focus-on-travel-experiences-with-new-social-features/803689/
Airbnb continues focus on travel experiences with new social features | CX Dive
Travelers now have the ability to message each other, reconnect after an activity and see who has already booked an experience they are considering.
continues focusnew social
https://www.customerexperiencedive.com/news/3-retailers-agentic-ai-experiences/810031/
3 retailers on their role in agentic AI experiences | CX Dive
agentic aiexperiences cxrole
https://www.customerexperiencedive.com/news/chewy-updated-experiences-active-customers-membership-q3/734780/
Chewy returns to member growth with better site experiences | CX Dive
A more convenient in-app experience and positive responses to veterinary clinics helped drive customer growth at the pet goods retailer.
member growthexperiences cx
https://corporate-blog.global.fujitsu.com/fgb/2024-04-26/03/
CX in retail: How to make virtual shopping experiences work in a physical world : FUJITSU BLOG -...
With virtual world shopping on the rise, just what does the future of retail look like? Find out in our latest blog.
shopping experiencescxretail
https://www.customerexperiencedive.com/news/businesses-easy-seamless-forgettable-experiences-csg/709541/
Aim for forgettable experiences, CSG says | CX Dive
Yes, it’s counterintuitive. But customers value easy experiences over exceptional ones, CSG said in a recent report.
says cx diveaimforgettablecsg
https://www.dotsource.com/sap-c4hana/
SAP CX: Craft Personalised Experiences That Build Loyalty
Strengthen customer relationships with SAP CX. dotSource combines strategy, technology and implementation to deliver results that last.
sap cxbuild loyaltycraft
https://thehackernews.tradepub.com/free-offer/free-offer/w_gamm11?sr=hm&_t=hm
Human-Centered CX: Designing Intuitive Experiences, Free Gamma Report
Free Report to Human-Centered CX: Designing Intuitive Experiences How CX leaders can put empathy and human insight at the heart of experience design.
human centeredcxdesigningfree
https://www.customerexperiencedive.com/news/executives-see-artificial-intelligence-potential-wary-experience-qualtrics/743090/
Most executives see the potential of AI for experiences, but many remain wary | CX Dive
While AI can have a measurable impact on the bottom line, leaders need to embrace significant changes to their governance if they want the full benefit,...
executivesseepotentialai