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https://www.customerexperiencedive.com/news/bnpl-usage-surges-amid-affordability-woes-study-finds/815487/ BNPL usage surges amid affordability woes, study finds | CX Dive As more consumers turn to short-term financing, CX experts suggest retailers offer the payment option for mid- to high-ticket discretionary items — and not as... finds cx dive surges amid bnpl usage affordability https://www.customerexperiencedive.com/news/consumer-confidence-driver-loyalty/814864/ Knowledgable customers show more brand loyalty, study finds | CX Dive “Uncertainty can be aversive,” one researcher said. Brands can boost loyalty by helping consumers gain confidence in their product knowledge, according to a... finds cx dive brand loyalty customers show study https://www.customerexperiencedive.com/news/customer-service-technology-spend-rising-people-replaced/816757/ Companies can’t offset rising customer service tech costs with staff cuts, Gartner finds | CX Dive Automation can’t replace human agents without the risk of operational disruption and a worse customer experience, the firm says. customer service tech finds cx dive offset rising staff cuts companies https://www.bankingdive.com/news/bank-customer-experience-stock-performance-jd-power-study/818164/ Banks’ CX matters when it comes to stock performance, study finds | Banking Dive National banks identified as customer experience leaders delivered a cumulative total stock return 2.4 times greater than CX laggards over a nine-year period,... stock performance study finds banking dive cx matters