https://research.tue.nl/en/publications/dont-fix-it-make-it-better-using-frontline-service-employees-to-i/
Don't fix it, make it better! : using frontline service employees to improve recovery performance -...
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https://yoobic.com/press/yoobic-raises-50m-for-its-chat-and-communications-app-app-aimed-at-frontline-and-service-workers/
YOOBIC raises $50M for its chat and communications app aimed at frontline and service workers
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https://homelessconnect.org/category/news/homeless-connect-visits-to-frontline-service-providers/
Homeless Connect Visits to Frontline Service Providers - Homeless Connect
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https://viettelcustomerservice.com.vn/en/news/shining-cx-stars-viettel-customer-service-frontline-awards-ceremony-126
SHINING CX STARS - Viettel Customer Service frontline awards ceremony | Viettel Customer Services
Jan 7, 2026 - Shining CX Stars is a recognition program honoring Viettel Customer Service frontline employees for their outstanding contributions to customer service and...
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https://www.ses.lu.se/en/ola-thufvesson/publication/ed18afcf-a102-482e-8a25-35b66b30167f
Dynamics of violence in the retail service encounter – emotional labour and frontline work in high...
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