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https://www.genesys.com/customer-stories/siam-commercial-bank Siam Commercial Bank, a Genesys customer success story Implementing Genesys Cloud has enabled Siam Commercial Bank to cut repeat calls by 50%, reduce average wait time by 25% and decrease average handle time by 3%. siam commercial bankgenesys customer successstory https://www.genesys.com/customer-stories/enity-bank-group Enity Bank Group AB, a Genesys customer success story Enity achieves cost-effective business expansion while elevating experiences with Genesys Cloud CX. genesys customer successbank groupenityabstory https://www.genesys.com/customer-stories/aseguradora-del-sur Aseguradora del Sur, a Genesys customer success story Aseguradora del Sur gains 80% increase in contact center revenue with a unified customer experience genesys customer successdel suraseguradorastory https://www.genesys.com/customer-stories/almosafer Almosafer, a Genesys customer success story Since implementing Genesys Cloud, Almosafer provides an omnichannel experience that led to a increases in cross-selling and operational efficiency. genesys customer successstory https://www.genesys.com/customer-stories/astro-malaysia Astro Malaysia, a Genesys customer success story Astro boosts self-service adoption by 20% and customer satisfaction by 27% with Genesys Cloud. genesys customer successastromalaysiastory https://www.genesys.com/customer-stories/aia-new-zealand-limited AIA New Zealand, a Genesys customer success story AIA New Zealand to migrated to AI-powered CX Cloud from Genesys and Salesforce to help reach its CX goals. genesys customer successaia newzealandstory https://www.genesys.com/customer-stories/magenta-telekom Magenta Telekom, a Genesys customer success story Magenta Telekom implements Genesys Cloud to deliver market-leading customer experience. genesys customer successmagentatelekomstory https://www.genesys.com/customer-stories/harambee-youth-employment-accelerator Harambee Youth Employment Accelerator, a Genesys customer success story Harambee provides AI-powered support to South African youth with Genesys Cloud. genesys customer successyouth employmentharambeeacceleratorstory https://www.genesys.com/customer-stories/stanley-steemer Stanley Steemer, a Genesys customer success story Stanley Steemer reduces IT costs by 70% while elevating customer experience with Genesys Cloud. genesys customer successstanleystory https://www.genesys.com/customer-stories/vero Vero, a Genesys customer success story After implementing Genesys Cloud, Vero has seen benefits such as a 70% reduction in call abandonment rates, a 45% drop in call wait times, and a 5% cut in call... genesys customer successverostory https://www.genesys.com/customer-stories/blue-cross-quebec Blue Cross Quebec, a Genesys customer success story Implementing Genesys Cloud has helped Blue Cross Quebec improve its speed of answer, call routing, reporting and more. genesys customer successblue crossquebecstory https://www.genesys.com/customer-stories/naturgy Naturgy, a Genesys customer success story Naturgy optimizes its customer experience with Genesys, tripling its Net Promoter Score genesys customer successnaturgystory https://www.genesys.com/customer-stories/cathay-pacific Cathay, a Genesys customer success story Cathay achieves over 90% accuracy forecasting contact volume with Genesys Cloud, transforming service. genesys customer successcathaystory https://www.genesys.com/customer-stories/oney-bank Oney Bank, a Genesys customer success story Oney Bank migrated to Genesys Cloud to leverage solutions like AI-powered analytics and email processing. genesys customer successoneybankstory https://www.genesys.com/customer-stories/oldenburgische-landesbank-olb Oldenburgische Landesbank (OLB), a Genesys customer success story Oldenburgische Landesbank (OLB) transformed into a modern, omnichannel digital bank using Genesys Cloud. genesys customer successolbstory https://www.genesys.com/customer-stories/aterian Aterian, a Genesys customer success story With Genesys Cloud AI, Aterian reduces tech TCO by 65% while improving service levels and satisfaction genesys customer successstory https://www.genesys.com/customer-stories/hsbc HSBC, a Genesys customer success story Genesys Cloud enabled HSBC to reduce handle time by five minutes and saves supervisors two hours a day. genesys customer successhsbcstory https://www.genesys.com/customer-stories/valley-strong-credit-union Valley Strong Credit Union, a Genesys customer success story Valley Strong Credit Union is revolutionizing its member experience through advanced AI and cloud technologies by partnering with Genesys and Salesforce. genesys customer successcredit unionvalleystrongstory https://www.genesys.com/customer-stories/langley-federal-credit-union Langley Federal Credit Union, a Genesys customer success story Langley FCU is providing more personalized experiences with CX Cloud from Genesys and Salesforce. federal credit uniongenesys customer successlangleystory https://www.genesys.com/customer-stories/ionos IONOS, a Genesys customer success story Revenue per visit is up 29% with conversions up 68% since IONOS added Genesys omnichannel and AI. genesys customer successionosstory https://www.genesys.com/customer-stories/uhealthsolutions UHealthSolutions, a Genesys customer success story UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience with Genesys Cloud genesys customer successstory https://www.genesys.com/customer-stories/zim ZIM Integrated Shipping Services, a Genesys customer success story With Genesys, ZIM customer service representatives serve customers more efficiently and its IT team has more time to innovate. genesys customer successintegrated shippingzimservicesstory https://www.genesys.com/customer-stories/bon-secours-mercy-health Bon Secours Mercy Health - a Genesys customer success story Bon Secours Mercy Health increase revenue as it reimagines its patient experience genesys customer successbon secoursmercyhealthstory https://www.genesys.com/customer-stories/bright-horizons Bright Horizons, a Genesys customer success story Bright Horizons places employees at the heart of its customer excellence blueprint genesys customer successbright horizonsstory https://www.genesys.com/customer-stories/bnp-paribas BNP Paribas, a Genesys customer success story Since implementing Genesys Cloud, BNP Paribas has seen a 170% increase in bot interactions and a 24% drop in voice interactions, while garnering millions in... genesys customer successbnp paribasstory https://www.genesys.com/customer-stories/rush-university-system-for-health Rush University System for Health - a Genesys customer success story Rush University System for Health cuts handle time by up to 15% with Genesys Cloud genesys customer successrush universitysystemhealthstory https://www.genesys.com/customer-stories/bcd BCD, a Genesys customer success story BCD delivers smarter journeys at scale with Genesys Cloud genesys customer successbcdstory https://www.genesys.com/customer-stories/amica Amica, a Genesys customer success story Since implementing Genesys Cloud, services levels at Amica have increased by as much as 12%. genesys customer successamicastory https://www.genesys.com/customer-stories/mt-bank M&T Bank, a Genesys customer success story genesys customer successbankstory https://www.genesys.com/customer-stories/tymebank GoTyme Bank - A Genesys customer success story By adopting Genesys Cloud, GoTyme Bank increased its call handling capacity by 44%, while lifting CSAT to 90%. genesys customer successgotymebankstory https://www.genesys.com/customer-stories/global-payments Global Payments, a Genesys customer success story Global Payments retires legacy tech, improving agent and customer experiences, by moving to Genesys Cloud genesys customer successglobal paymentsstory https://www.genesys.com/customer-stories/pagbank PagBank, a Genesys customer success story Brazilian banking and payment services provider PagBank delivers seamless customer service through the Genesys Cloud unified platform. genesys customer successstory https://www.genesys.com/customer-success Customer Success and Services - Your Partner in CX | Genesys Find out how your Genesys Customer Success Manager can give you the skills and support you need to succeed with your customers today. customer successservicespartnercxgenesys