https://www.zara.com/nl/en/help-center/RefundWithGiftReceipt
If you want to exchange or return an item with a Gift Receipt, you have these options:
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https://metro.co.uk/2025/12/25/can-return-a-gift-without-a-receipt-know-rights-this-christmas-25562868/
Dec 25, 2025 - When it comes to returning a gift, you'll likely need proof of purchase or information about the order, and have to settle for an exchange.
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https://www.zara.com/no/en/help-center/GiftReceipt
You can add a Gift Receipt to your purchase. The main features are detailed below.
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