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This article will show you how t help scout supportmanage aianswers https://docs.helpscout.com/category/1573-beacon-settings Beacon Settings - Help Scout Support Beacon options and advanced customization settings help scoutbeaconsupport https://docs.helpscout.com/article/907-- Set Up Two-Factor Authentication - Help Scout Support Two-factor authentication (2FA) adds a second layer of log in security to your Help Scout account. Each User can set up 2FA individually from their profile page two factor authenticationhelp scout supportset https://docs.helpscout.com/category/1557-manage-users Manage Users - Help Scout Support Help for managing user profiles and permissions help scout supportmanage users https://docs.helpscout.com/category/1574-add-beacon-to-your-site-or-app Add Beacon to Your Site or App - Help Scout Support Guides for some of the more popular website builders and some general help help scout supportaddbeaconsiteapp https://docs.helpscout.com/article/387-reports-docs?_gl=1*9tk2ad*_gcl_au*MTY0NDM4NzUzMS4xNzQ2NDM1MjAy*_ga*MTkyNDMyOTgyOC4xNzQ2NDM0NDI5*_ga_ZL3HLDLQXR*czE3NDY1MzY4NjckbzQkZzAkdDE3NDY1MzY4NzAkajU3JGwwJGgw Reports: Docs - Help Scout Support If you're using Docs, your customers are likely reading through your help articles before getting in touch. 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