https://www.five9.com/resources/whitepaper-five9-intelligent-virtual-agent
Whitepaper Five9 Intelligent Virtual Agent | Five9
Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and...
intelligent virtual agentwhitepaper
https://www.sprinklr.com/blog/intelligent-virtual-agent/
Intelligent Virtual Agent: Definition, Benefits and Uses | Sprinklr
An intelligent virtual agent (IVA) is AI-enabled software with a custom-designed script to engage users in a human-like interaction. Learn how it works.
intelligent virtual agentdefinitionbenefitsusessprinklr