https://grafana.com/docs/grafana-cloud/alerting-and-irm/irm/introduction/routing-and-escalation/
Introduction to routing and escalation in Grafana IRM | Grafana Cloud documentation
Understand how Grafana IRM processes incoming alerts through integrations, routes, grouping, escalation chains, alert templates, and labels.
introduction to routinggrafana irmescalationclouddocumentation