https://research.ibm.com/publications/big-data-architecture-for-it-incident-management
Big Data architecture for IT incident management for SOLI 2014 - IBM Research
Big Data architecture for IT incident management for SOLI 2014 by Rong Liu et al.
big data architectureincident management
https://www.zoho.com/creator/usecases/it-incident-management.html
IT Incident Management (ITIM) | Zoho Creator
Manage workflows like incident reporting, ticket lifecycle, status monitoring, etc. of the IT process at your company
it incident managementitimzohocreator
https://www.techtarget.com/searchitoperations/tip/IT-incident-management-best-practices-and-myths-that-scare-you-away
IT incident management best practices -- and myths that scare you away | TechTarget
Organizations have IT incident management best practices because incidents are inescapable. But there are some common misconceptions about the process that...
it incident managementbest practices