https://supp.support/blog/voice-ai-agents-replacing-ivr
Voice AI Agents Are Replacing IVR Phone Trees | Supp Blog
Mar 16, 2026 - The old 'press 1 for billing, press 2 for support' is dying. Voice AI can have real conversations. But it's not perfect, and the transition has pitfalls.
voice ai agentsivr phone treesreplacingsuppblog