https://deepsense.ai/case-studies/smarter-customer-support-at-lower-cost-automation-that-scales/
Structured LLM Automation for Tier 1 Support — Reducing Service Ticket Volume and Third-Party Costs...
Jul 30, 2025 - The solution cut Tier 1 ticket volume and reduced reliance on vendors, lowering support costs. In a Nutshell Client’s Challenge A leading U.S. telecom provider...
llm automationservice ticketthird partystructured
https://www.itprotoday.com/it-automation/cisco-vp-of-ai-explains-llm-use-cases-and-it-automation-benefits
Cisco VP of AI Explains LLM Use Cases and IT Automation Benefits
Cisco’s VP of AI details his 25-year AI journey and previews his upcoming keynote presentation.
https://www.xoriant.com/data-and-artificial-intelligence/agentic-ai-for-business
Agentic AI for Business | Autonomous AI Agents, Workflow Automation & Enterprise LLM Agents |...
Transform operations with Xoriant’s autonomous AI agents, decision automation, digital workers, task orchestration, and LLM-powered workflows that streamline...
agentic ai for businessautonomous agentsworkflow automationenterprisellm
https://jcst.ict.ac.cn/article/doi/10.1007/s11390-026-6182-0
From User Operations to Agentic Automation: Toward Intent-Oriented Software in the LLM Era
user operationsagentic automation