https://cbk.bschool.cuhk.edu.hk/do-patients-care-more-about-process-or-results/
Do patients care more about process or results? - China Business Knowledge
Apr 20, 2026 - When deciding on a medical procedure, which aspects of online reviews most influence the consumer? Professor Li Hongfei finds the answer depends on the results
more about processchina businesspatientscare
https://cbk.bschool.cuhk.edu.hk/do-patients-care-more-about-process-or-results/
Do patients care more about process or results? - China Business Knowledge
Apr 20, 2026 - When deciding on a medical procedure, which aspects of online reviews most influence the consumer? Professor Li Hongfei finds the answer depends on the results
more about processchina businesspatientscare