https://pureportal.strath.ac.uk/en/publications/examining-consumers-continuous-usage-of-multichannel-retailers-mo/
Examining consumers' continuous usage of multichannel retailers' mobile applications - University...
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https://alliantinsight.com/insights/how-negative-consumer-behavior-can-lead-to-better-outcomes-for-multichannel-retailers-2/
How Negative Consumer Behavior Can Lead to Better Outcomes for Multichannel Retailers
Apr 7, 2025 - Boost your multichannel retail business with the power of negative customer behaviors. Find out how to leverage these behaviors for success.
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