https://community.atlassian.com/forums/Jira-questions/Block-re-opening-a-ticket-by-customer-not-automated/qaq-p/2940125
Block re-opening a ticket by customer (not automat...
Feb 11, 2025 - We have some customers, that are always re-open tickets instead of creating new ones. The ticket may be 3 years old, but they always just reply on
opening a ticketby customerblockautomat