https://www.gamblingcommission.gov.uk/guidance/complaints-and-disputes-procedural-information-provision-and-reporting/2-defining-complaints-and-disputes
Complaints and disputes: procedural, information provision and reporting requirements - 2 -...
complaints and disputesprocedural informationreporting requirementsprovision2
https://www.gamblingcommission.gov.uk/guidance/complaints-and-disputes-procedural-information-provision-and-reporting/3-complaints-handling-requirements
Complaints and disputes: procedural, information provision and reporting requirements - 3 -...
The requirements for complaints procedures that licence holders must have in place.
complaints and disputesprocedural informationreporting requirementsprovision3