https://www.zendesk.com.mx/blog/help-center/self-service/raise-ticket-deflection-ratio-smart-self-service/
Raise your ticket deflection ratio with smart self-service
Apr 22, 2026 - A high ticket deflection ratio indicates an excellent customer experience, which helps improve other areas of your business and decreases customer churn.
raise your ticketdeflectionratiosmartself