https://conferences.nachc.org/p/s/radical-redesign-to-decrease-abandoned-calls-improve-patient-productivity-and-reduce-cycle-times-a-case-study-on-improving-patient-access-12007
Radical Redesign to Decrease Abandoned Calls, Improve Patient Productivity, and Reduce Cycle Times:...
Many health centers face issues with low productivity that impact finances and long waits to be seen or waits on the phone to speak with a staff member. We...
reduce cycle timesabandoned callsradicalredesigndecrease