https://techcommunity.microsoft.com/discussions/skypeforbusinesspreviewprogram/call-queue-serial-routing---agent-order/126117/replies/445061
Call Queue Serial Routing - Agent order? | Microsoft Community Hub
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it...
call queuerouting agentcommunity hubserialorder
https://dev3lop.com/agents/product/product-feedback-router/
Product Feedback Routing Agent | dev3lop
Free workspace agent template for routing product feedback into prioritized tickets.
product feedbackrouting agent
https://www.alliedacademies.org/abstract/combinational-of-linear-and-nonlinear-agent-routing-for-wireless-body-area-network-7345.html
Combinational of linear and non-linear agent routing for wireless body area network | Abstract
Wireless Body Area Network (WBAN) is a technology that brings health care to new personalization level. Small sensors are inserted inside the body and..
agent routinglinearnonwirelessbody
https://ftp.nordu.net/pub/ietf/internet-drafts/draft-agent-gw-01.html
Agent Communication Gateway for Semantic Routing and Working Memory
This document presents an architectural framework for an Agent Communication Gateway (Agent-GW), designed to support large-scale, heterogeneous, and dynamic...
agent communicationsemantic routingworking memorygateway
https://www.langchain.com/blog/llms-accelerate-adyens-support-team-through-smart-ticket-routing-and-support-agent-copilot
LLMs accelerate Adyen's support team through smart-ticket routing and support agent copilot
Learn how Adyen built LLM-powered smart ticket routing and support agent copilot using LangChain to accelerate response times and improve team efficiency.
support teamagent copilotllmsaccelerateadyen
https://pure.athabascau.ca/en/publications/data-driven-multi-agent-vehicle-routing-in-a-congested-city/
Data-driven multi-agent vehicle routing in a congested city - Athabasca University
data drivenmulti agentvehicle routingathabasca universitycongested
https://www.usefini.com/guides/ai-ticket-routing-resolution-time-productivity-analytics
How 7 AI Ticket Routing Systems Track Resolution Time and Agent Productivity [2026 Guide] | Fini...
Self-improving AI agent that understands customer intent, retrieves the right data, and takes action. Resolves 90% of support tickets with 99% accuracy across...
resolution timeagent productivityaiticketrouting