https://uplandsoftware.com/ingenius/resources/blog/clone-the-salesforce-call-center/
Salesforce Call Center Clone for Tailored Wrap Up Codes
Instructions on how to create a Salesforce call center clone to give particular people or groups different call wrap up code options.
salesforce call centerwrap upclonetailoredcodes
https://uplandsoftware.com/ingenius/resources/blog/add-users-to-the-salesforce-call-center/
Salesforce Call Center Optimization: How to Add Users
Optimize your Salesforce call center one step at a time with these instructions on how to add users to a contact center.
salesforce call centerhow to addoptimizationusers