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https://www.nngroup.com/articles/service-blueprints-definition/
Service Blueprints: Definition - NN/G
Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.
service blueprintsdefinitionnng
https://www.dfki.de/web/forschung/projekte-publikationen/publikation/7218
Systematic Identification of Service-Blueprints for Service-Processes - A Method and Exemplary...
service blueprintssystematicidentificationprocessesmethod